AUTHOR(S) GUIDELINES
ONLINE SUBMISSIONS
STATISTICS
FOCUS AND SCOPE
ISSN
ARTICLE TEMPLATE
Student Satisfaction on Learning and Teacher Quality: A Case Study in an International Standard Madrasah
Abstract
ABSTRACT: Studies related to the development of Islamic education have been the focus of public attention in recent decades. The increasing demands for educational change relevant to the needs of the community have changed the “madrasah” (modern Islamic school), both at the level of concepts, processes, functions, objectives, management of educational institutions, and educational management resources. The quality of education programs and services is an important factor in maintaining the sustainability of “madrasah” and increasing satisfaction for students. The quality of teaching, for example, is an important factor in improving student excellence and is influenced by teachers' competence and professionalism. This research is aimed to investigate students' satisfaction on learning system and teacher in an international standard “madrasah” and its relation with student learning results. This study used a survey method and involved 135 students as participants. A set of questionnaires consisting of 15 questions was used to collect the data. Using the IPA (Importance Performance Analysis) and Gap Analysis methods to analyze the data, the results showed that students had a positive response on learning and the quality of their teacher. In addition, there is a significant relationship between learning outcomes and student scores on teacher' teaching abilities. The results of this study are expected to be an input for the improvement of education programs and services in international “madrasah”.
KEY WORD: Teacher Quality; International Standard Madrasah; Importance Performance Analysis, Gap Analysis; Students' Satisfaction.
RESUME: “Kepuasan Siswa tentang Pembelajaran dan Kualitas Guru: Studi Kasus di Madrasah Berstandar Internasional”. Studi yang berkaitan dengan perkembangan pendidikan Islam telah menjadi fokus perhatian publik dalam beberapa dekade terakhir. Meningkatnya tuntutan untuk perubahan pendidikan yang relevan dengan kebutuhan masyarakat telah mengubah madrasah, baik pada tingkat konsep, proses, fungsi, tujuan, manajemen lembaga pendidikan, maupun sumber daya manajemen pendidikan. Kualitas program dan pelayanan pendidikan menjadi faktor penting dalam menjaga keberlangsungan madrasah dan meningkatkan kepuasan bagi siswa. Kualitas pengajaran, contohnya, menjadi salah satu faktor penting dalam meningkatkan keunggulan siswa dan dipengaruhi oleh kompetensi dan profesionalisme guru. Penelitian ini difokuskan pada penilaian kepuasan siswa terhadap pembelajaran dan guru madrasah bertaraf internasional, serta hubungannya dengan hasil belajar siswa. Penelitian ini menggunakan metode survey dan melibatkan 135 responden dari peserta didik. Instrumen yang digunakan adalah seperangkat kuesioner yang terdiri dari 15 pertanyaan. Dengan menggunakan metode IPA (Analisis Kinerja Penting) dan Analisis Gap, hasil penelitian menunjukan bahwa siswa memiliki penilaian positif pada kualitas guru mereka saat mengajar. Selain itu, ada hubungan yang signifikan antara hasil belajar dan nilai siswa terhadap kemampuan guru mengajar. Hasil penelitian diharapkan menjadi masukan bagi perbaikan program dan layanan pendidikan di madrasah bertaraf internasional.
KATA KUNCI: Kualitas Guru; Madrasah Bertaraf Internasional; Analisis Kinerja Penting; Analisis Gap; Kepuasan Siswa.
About the Author: Dr. Saifuddin Chalim is a Lecturer at the UIN (State Islamic University) Sunan Ampel in Surabaya; and IAI (Islamic Religious Institute) Al-Khoziny in Buduran, Sidoarjo, East Java, Indonesia. For academic interests, the author is able to be contacted via his e-mail address at: asep.chalim@gmail.com
Suggested Citation: Chalim, Saifuddin. (2018). “Student Satisfaction on Learning and Teacher Quality: A Case Study in an International Standard Madrasah” in SOSIOHUMANIKA: Jurnal Pendidikan Sains Sosial dan Kemanusiaan, Volume 11(1), May, pp.97-108. Bandung, Indonesia: Minda Masagi Press and UNIPA Surabaya, ISSN 1979-0112.
Article Timeline: Accepted (March 24, 2018); Revised (April 25, 2018); and Published (May 30, 2018).
Keywords
Full Text:
PDFReferences
Ainak, R. (2009). “Implementasi Pembelajaran Bahasa Arab Model Pembelajaran Aktif, Kreatif, Efektif, dan Menyenangkan (PAKEM) di Madrasah Ibtidaiyah Sunan Pandanaran, Ngaglik, Sleman”. Unpublished Paper. Yogyakarta: UIN [Universitas Islam Negeri] Sunan Kalijaga.
Akhwan, M. (2008). “Pengembangan Madrasah sebagai Pendidikan untuk Semua” in EL-TARBAWI: Jurnal Pendidikan Islam, Volume 1(1), pp.41-54.
Aprilana, E.R., M. Kristiawan & H. Hafulyon. (2017). “Kepemimpinan Kepala Madrasah dalam Mewujudkan Pembelajaran Efektif di Madrasah Ibtidaiyyah Rahmah el-Yunusiyyah Diniyyah Puteri, Padang Panjang” in Elementary, Volume 4(1).
Aqib, Z. (2010). Membangun Prestise SSN (Sekolah Standar Nasional) dan SBI (Sekolah Berstandar Internasional). Bandung: Yrama Widya.
Arifin, I. (2008). Kepemimpinan Kepala Sekolah dalam Mengelola Sekolah Berprestasi. Yogyakarta: Aditya Media.
Baharun, H. (2015). “Penerapan Pembelajaran Active Learning untuk Meningkatkan Hasil Belajar Siswa di Madrasah” in PEDAGOGIK: Jurnal Pendidikan, Volume 1(1).
Blanchard, C.M. (2007). “Islamic Religious Schools, Madrasas: Background”. Paper available in the Library of Congress Washington DC, Congressional Research Service, on January.
BrckaLorenz, Allison et al. (2013). “Student Perspectives on the Importance and Use of Technology in Learning”. Paper presented at the Annual Forum of the Association for Institutional Research in Long Beach, California USA [United States of America], on May 18-22. Available online also at: http://cpr.indiana.edu/uploads/NSSE [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Budianto, N. (2017). “Implementasi Pengembangan Madrasah dan Sekolah Islam Unggulan sebagai Upaya untuk Peningkatan Kualitas Pendidikan Islam” in Falasifa, Volume 8(1), pp.109-126.
Creswell, J.W. (2012). Educational Research: Planning, Conducting, and Evaluating Quantitative Research. New York: Pearson.
Darling-Hammond, L. (2000). “Teacher Quality and Student Achievement” in Education Policy Analysis Archives, Volume 8(1).
Dawson, C. (2007). A Practical Guide to Research Method: A User-Friendly Manual for Mastering Research Techniques and Projects. Oxford: How to Books.
Duraku, Zamira Hyseni. (2014). “Class Size: Teaching Quality and Students’ Level of Satisfaction with Their Academic Performance”. Paper presented in the 9th International Academic Conference in Istanbul, Turkey, on 13 April.
Engel, U. et al. (2014). Improving Survey Methods: Lessons from Recent Research. New York: Routledge.
Farahmandian, Sepideh, Hadi Minavand & Mona Afshardost. (2013). “Perceived Service Quality and Student Satisfaction in Higher Education” in IOSR: Journal of Business and Management, Volume 12, Issue 4 [July – August], pp.65-74. Available online also at: https://pdfs.semanticscholar.org/1498 [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Farida, E. (2014). “Peningkatan Mutu Madrasah Unggulan pada MTsN Barabai, Kalimantan Selatan” in Edukasi, Volume 12(2), pp.210-222.
Fauzi, Anis. (2016). “Mind Mapping on Development of Human Resource of Education” in Journal of Educational Issues, Vol.2, No.2. Available online also at: https://files.eric.ed.gov/fulltext/EJ1127562.pdf [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Ghaith, G. & H. Yaghi. (1997). “Relationships among Experience, Teacher Efficacy, and Attitudes toward the Implementation of Instructional Innovation” in Teaching and Teacher Education, Volume 13(4), pp.451-458.
Griffin, Tonny & Deborah Edwards. (2012). “Importance–Performance Analysis as a Diagnostic Tool for Urban Destination Managers” in An International Journal of Tourism and Hospitality Research, Vol.23, No.1.
Groves, R.M. et al. (2009). Survey Methodology. New Jersey: John Wiley & Sons.
Gustafsson, A. & M.D. Johnson. (2004). “Determining Attribute Importance in a Service Satisfaction Model” in Cornell University: School of Hospitality Administration [Electronic Version]. Available online also at: http://scholarship.sha.cornell.edu/articles/703 [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Hanushek, E.A. & S.G. Rivkin. (2006). “Teacher Quality” in E.A. Hanushek & F. Welch [eds]. Handbook of the Economics of Education, Volume 2. Amsterdam: North Holland, pp.1051-1078.
Hasanah, M.A. & E. Surya. (2017). “Differences in the Abilities of Creative Thinking and Problem Solving of Students in Mathematics by Using Cooperative Learning and Learning of Problem Solving” in International Journal of Sciences: Basic and Applied Research (IJSBAR), Volume 34(01), pp.286-299.
Healthfield, B. (2011). Human Capital: A Theoretical & Empirical Analysis with Special Reference to Education Analysis. Chicago: University of Chicago Press.
Hidayah, A., A. Yulianto & P. Marwoto. (2015). “Effect of Project Based Learning Approach Contextual to Creativity of Student of Madrasah”. Paper presented in the International Conference on Mathematics, Science, and Education in UNNES [Semarang State University) in Central Java, Indonesia. Available online also at: http://icmseunnes.com/2015/wp-content/uploads/2016/03/73_PE.pdf [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Hutton, Eric. (2017). “The Revenue Administration—Gap Analysis Program: Model and Methodology for Value-Added Tax Gap Estimation” in Technical Notes and Manuals, Vol.14(4), March.
Johnson, Richard M. & Bryan K. Orme. (2002). “How Many Questions Should You Ask in Choice-Based Conjoint Studies?”. Available online at: https://www.sawtoothsoftware.com/download/techpap/howmanyq.pdf [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Linda, S.L. & W.M. To. (2010). “Importance-Performance Analysis for Public Management Decision Making: An Empirical Study of China’s Special Administrative Region” in Management Decision, Volume 48(2), pp.277-295.
Lubis, M.A. et al. (2008). “The Application of Multicultural Education and Applying ICT on Pesantren in South Sulawesi, Indonesia” in WSEAS: Transaction on Information Science and Applications, Volume 8(6), pp.1401-1411.
Ma’arif, S. (2011). “Rintisan Sekolah Berstandar Internasional: Antara Cita dan Fakta” in WALISONGO: Jurnal Penelitian Sosial Keagamaan, Volume 19(2), pp.399-428.
Machali, I. (2011). “Manajemen Mutu Sistem Pembelajaran Madrasah: Kontribusi Kepemimpinan Kepala Madrasah, Kompetensi Guru, Sarana Prasarana, dan Budaya Madrasah terhadap Mutu Pembelajaran dan Dampaknya terhadap Kepuasan Siswa di Madrasah Aliyah Swasta di Kota Yogyakarta, Tahun 2009/2010”. Unpublished Doctoral Dissertation. Bandung: SPs UPI [Sekolah Pascasarjana Universitas Pendidikan Indonesia].
Maimun, A. & A.Z. Fitri. (2010). Madrasah Unggulan: Lembaga Pendidikan Alternatif di Era Kompetitif. Malang: UIN [Universitas Islam Negeri] Malang Press.
Martilla, J.A. & J.C. James. (1977). “Importance-Performance Analysis” in Journal of Marketing, Volume 41, pp.77-79.
McKenzie, Phillip et al. (2014). Study on Teacher Absenteeism in Indonesia. Jakarta: Education Sector ACDP [Analytical and Capacity Development Partnership]. Available online also at: https://research.acer.edu.au/cgi/viewcontent [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Mihanović, Zoran, Ana Barbara Batinić & Jurica Pavičić. (2016). “The Link between Students’ Satisfaction with Faculty, Overall Students’ Satisfaction with Student Life and Student Performances” in Review of Innovation and Competitiveness, Volume 2, Issue 1.
Monikasari, H. (2016). “The Use of Collaborative Learning in Teaching English at Madrasah Aliyah Negeri (MAN) Nganjuk”. Unpublished Doctoral Dissertation. Malang: UNMUH [University of Muhammadiyah] Malang.
Mudawali & Mudzofir. (2017). “Relationship between Instructional Supervision and Professional Development: Perceptions of Secondary School Teachers and Madrasah Tsanawitah (Islamic Secondary School) Teachers in Lhokseumawe, Aceh, Indonesia”. Unpublished Master’s Thesis. Finland: School of Education, University of Tampere. Available online also at: https://tampub.uta.fi/bitstream/handle/10024 [accessed in Sidoarjo, East Java, Indonesia: April 21, 2018].
Muhammadi, Noor, Shahrir Charil bin Haji Marzuki & Mohd Yahya bin Mohd Hussin. (2015). “The Madrasah Leadership, Teacher Performance and Learning Culture to Improve Quality at Madrasah Tsanawiyah Negeri Jakarta of South” in Journal of Management and Sustainability, Vol.5, No.2. Available online also at: http://www.ccsenet.org/journal/index.php/jms/article/viewFile/49541/26750 [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Murray, John. (2000). “A Gap Analysis Process to Improve it Management”. Available online at: http://ittoday.info/AIMS/Information_Management/1-04-35.pdf [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Napitupulu, D. et al. (2018). “Analysis of Student Satisfaction toward Quality of Service Facility”. Paper presented in the IOP Conference Series, 954. Available online also at: http://iopscience.iop.org/article/10.1088/1742-6596/954/1/012019/pdf [accessed in Sidoarjo, East Java, Indonesia: April 21, 2018].
Nurdin, A. (2015). “Reformasi Manajemen Pendidikan Madrasah” in Studi Didaktika, Volume 9(1), pp.51-62.
Nurdyansyah, N. & F. Toyiba. (2018). “Pengaruh Strategi Pembelajaran Aktif terhadap Hasil Belajar pada Madrasah Ibtidaiyah”. Hasil Penelitian Tidak Diterbitkan. Sidoarjo: Universitas Muhammadiyah Sidoarjo.
O’Neill, M.A. & A. Palmer. (2004). “Importance-Performance Analysis: A Useful Tool for Directing Continuous Quality Improvement in Higher Education” in Quality Assurance in Education, Volume 12(1), pp.39-52.
Osman, A.R., R.S. Saputra & J. Saha. (2017). “Determinants of Student Satisfaction in the Context of Higher Education: A Complete Structural Equation Modeling Approach” in British Journal of Marketing Studies, Volume 5(6), pp.1-14.
Pradita, Y., B. Mulyani & T. Redjeki. (2015). “Penerapan Model Pembelajaran Project Based Learning untuk Meningkatkan Prestasi Belajar dan Kreativitas Siswa pada Materi Pokok Sistem Koloid Kelas XI IPA Semester Genap Madrasah Aliyah Negeri Klaten, Tahun Pelajaran 2013/2014” in Jurnal Pendidikan Kimia, Volume 4(1), pp.89-96.
Purwowidodo, Agus. (2017). “Revitalization of the Role of Recently Madrasah Teacher: Modern Learning Perspective and Utilization of ICT in the Globalization Era” in Jurnal Pendidikan Islam, Vol.6, No.1 [June].
Rahman, K.A. (2012). “Peningkatan Mutu Madrasah melalui Penguatan Partisipasi Masyarakat” in Jurnal Pendidikan Islam, Volume 1(2), pp.227-246.
Rahmatullah, Mamat. (2016). “The Relationship between Learning Effectiveness, Teacher Competence, and Teachers Performance Madrasah Tsanawiyah at Serang, Banten, Indonesia” in Higher Education Studies, Vol.6, No.1. Available online also at: https://files.eric.ed.gov/fulltext/EJ1099386.pdf [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Ridwan, A.M. (2013). “Pengaruh Kepemimpinan Kepala Madrasah dan Pemanfaatan Fasilitas Pendidikan terhadap Mutu Layanan Akademik pada Madrasah Aliyah Negeri di Kabupaten Cianjur”. Unpublished Doctoral Dissertation. Bandung: SPs UPI [Sekolah Pascasarjana Universitas Pendidikan Indonesia].
Robson, J. (1998). “A Profession in Crisis: Status, Culture and Identity in the Further Education College” in Journal of Vocational Education and Training, Volume 50(4), pp.585-607.
Sodiqin, H. & D. Nurdin. (2017). “Kontribusi Kemampuan Manajerial Kepala Madrasah dan Kinerja Mengajar Guru terhadap Mutu Madrasah Aliyah Swasta” in SOSIOHUMANIKA: Jurnal Pendidikan Sains Sosial dan Kemanusiaan, Volume 10(2), pp.165-178.
Suhadi, Edi et al. (2014). “Pengembangan Motivasi dan Kompetensi Guru dalam Peningkatan Mutu Pembelajaran di Madrasah” in TA’DIBUNA: Jurnal Pendidikan Islam, Vol.3, No.1 [April].
Susanti, T. (2013). “Sekolah Bertaraf Internasional: Sebuah Catatan Kritis” in Al-‘Ulum, Volume 2, pp.117-129.
Syamsudin, S. & U. Syihab. (2013). “Pengaruh Kepemimpinan Kepala Madrasah terhadap Kinerja Guru dan Prestasi Belajar Siswa Madrasah Tsanawiyah Negeri Cimanggis, Kota Depok” in Jurnal Tawazun, Volume 6(1), pp.71-82.
Tan, C. (2014). “Educative Tradition and Islamic Schools in Indonesia” in Journal of Arabic and Islamic Studies, Volume 14, pp.47-62.
Tileng, Marlin Yuvina, Wiranto Herry Utomo & Rudy Latuperissa. (2013). “Analysis of Service Quality using Servqual Method and Importance Performance Analysis (IPA) in Population Department, Tomohon City” in International Journal of Computer Applications, Vol.70, No.19 [May]. Available online also at: http://citeseerx.ist.psu.edu/viewdoc/download [accessed in Sidoarjo, East Java, Indonesia: December 14, 2017].
Wong, M.S., N. Hideki & P. George. (2011). “The Use of Importance-Performance Analysis (IPA) in Evaluating Japan's E-Government Services” in Journal of Theoretical and Applied Electronic Commerce Research, Volume 6(2), pp.17-30.
Zulfahmi, H.B. (2013). “Indikator Pembelajaran Aktif dalam Konteks Pengimplementasian Pendekatan Pembelajaran Aktif, Kreatif, Efektif, dan Menyenangkan (PAKEM)” in Al-Ta’lim Journal, Volume 20(1), pp.278-284.
DOI: https://doi.org/10.2121/sosiohumanika.v11i1.1005
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
SOSIOHUMANIKA: Jurnal Pendidikan Sains Sosial dan Kemanusiaan is published by Minda Masagi Press. This work is licensed under a Creative Commons Attribution-Sharealike 4.0.